What is Unified Communications
Unified communications is a business term describing the integration of enterprise communication services such as instant messaging, presence information, voice, mobility features, audio, web & video conferencing, fixed-mobile convergence, desktop sharing, data sharing, call control and speech recognition with non-real-time communication services such as unified messaging.
This is where UC has the greatest impact, since all employees use communications applications. For internal communication, presence is the key catalyst, since it allows employees to see the status of co-workers in real time. Not only does this technology cut down on wasted time, but by knowing which modes and team members are available, employees can choose the best form of communication for the task at hand.
Unified communications benefits employees by empowering them to work effectively from any broadband-accessible location -- and today, that's a key driver for personal productivity. For most employees, the desk is just one of many locations where work gets done, and UC is built around where the end user is, rather than where the desk phone is.